ANZ has announced an exciting opportunity for the position of Banking Operations Analyst at its Bangalore office. Candidates with a graduate, engineering, or postgraduate qualification are eligible to apply. Both freshers and graduate professionals can apply for this role.
Company Overview
| Particulars | Details |
|---|---|
| Company Name | ANZ |
| Position | Banking Operations Analyst |
| Location | Bangalore |
| Category | Operations |
| Employment Type | Full-Time |
| Work Mode | Onsite |
| Requisition ID | 118059 |
| Salary | As per Company Standards |
About the Role
The Banking Operations Analyst will be responsible for supporting Transaction Services functions while ensuring compliance with ANZ’s internal policies, legal requirements, and regulatory standards.
In this role, you will manage customer complaints by accurately categorizing, indexing, and routing them to the appropriate teams. The position plays a key role in ensuring efficient complaint handling, tracking, reporting, and resolution processes.
At ANZ, employees are encouraged to learn, grow, and build successful careers while contributing to the future of banking.
Key Responsibilities
- Review and assess customer complaints to ensure all necessary information is available.
- Categorize complaints accurately using predefined frameworks such as product, service, billing, or delivery-related issues.
- Assign relevant tags and metadata for efficient complaint tracking and reporting.
- Enter complaint details accurately into the Complaint Management Operating System (CMOS).
- Collaborate with customer service, compliance, and legal teams for appropriate routing and escalation.
- Maintain data accuracy and ensure confidentiality when handling sensitive customer information.
- Identify recurring complaint trends and highlight them for further analysis and process improvement.
- Assist in preparing reports related to complaint volumes, categories, and resolution timelines.
Required Skills & Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related discipline (preferred).
- Previous experience in customer service, complaint handling, or data entry is advantageous.
- Strong attention to detail and excellent organizational skills.
- Proficiency in Microsoft Office applications.
- Familiarity with CRM tools or complaint management systems is preferred.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple tasks effectively.
Why Join ANZ?
- Opportunity to work with one of the world’s leading banking institutions.
- Exposure to banking operations and customer service processes.
- Professional growth and learning opportunities.
- Collaborative and inclusive work environment.
- Career advancement opportunities within the organization.
How to Apply
Interested candidates can apply through the official ANZ careers portal before the application link expires.
| Apply Link – | Click Here |
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Important Note
The information provided is for informational purposes only for students, freshers, and experienced candidates. Recruitment details are sourced from official company channels. Applicants are advised to apply only through official company websites and should never pay any fee for job opportunities. The recruitment process will be conducted strictly according to the company’s official policies and guidelines.
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