HCLTech has announced a job opening for the position of Support Analyst – Customer Care at its Chennai location. Candidates who have completed graduation, engineering, or post-graduation and possess either fresh or experienced profiles are eligible to apply.
Company Overview
| Details | Information |
|---|---|
| Company Name | HCLTech |
| Job Role | Support Analyst – Customer Care |
| Qualification | Graduate / Engineering / Post Graduate |
| Job Category | Customer Care |
| Work Type | Onsite |
| Location | Chennai |
| Employment Type | Full-Time |
| Requisition ID | 54255 |
About the Role
The Support Analyst – Customer Care position is focused on improving business efficiency through operational reporting, data analysis, and process optimization. The selected candidate will work closely with multiple teams to identify operational challenges, implement effective solutions, and enhance customer service outcomes.
Key Responsibilities
- Analyze business operations to identify process gaps and opportunities for improvement.
- Utilize contact center operations knowledge to enhance overall efficiency.
- Develop and implement workflow improvements aligned with customer service goals.
- Create detailed reports and perform data analysis to support business decisions.
- Collaborate with cross-functional teams to ensure smooth implementation of process enhancements.
- Monitor performance metrics and recommend strategic improvements.
- Support delivery enablement projects by driving operational excellence and customer satisfaction.
Required Skills and Qualifications
- Strong understanding of contact center operations and customer service processes.
- Excellent analytical and problem-solving abilities.
- Strong written and verbal communication skills.
- Ability to interpret data and provide actionable insights.
- Knowledge of process mapping and documentation techniques.
- Results-driven mindset with a focus on achieving project objectives.
How to Apply
| Apply Link – | Click Here |
| For Regular Updates Join our WhatsApp – | Click Here |
| For Regular Updates Join our Telegram – | Click Here |
Preferred Qualification
- Certification in Customer Service or Contact Center Management is an added advantage but not mandatory.
Why Join HCLTech?
- Opportunity to work with a leading global technology company.
- Exposure to customer care operations and business process improvement projects.
- Collaborative work environment with growth and learning opportunities.
- Competitive salary and employee benefits as per company standards.
Disclaimer
This job information is provided for informational purposes only for students, freshers, and experienced professionals. All recruitment details are sourced from the official company website and recruitment pages. The hiring process will be conducted solely according to HCLTech’s official recruitment policies and guidelines.
Applicants are strongly advised not to pay any fee for job opportunities, as genuine recruitment processes do not require payment at any stage
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